Question 1

What should I bring to my first appointment?

Accepted Answer

A valid photo ID, your insurance card if you have one, a list of medications you're currently taking, and any relevant dental records. Arrive 10 minutes early to complete intake forms.

Question 2

How long does the first visit take?

Accepted Answer

Plan on 60 to 90 minutes. We take time to review your health history, complete a comprehensive exam, capture any necessary X‑rays, and walk you through a personalized care plan.

Question 3

Will I need X‑rays at my first visit?

Accepted Answer

Often yes — a baseline set helps us see what's beneath the surface. If you've had recent X‑rays elsewhere, send them ahead and we'll use those instead when possible.

Question 4

Can I bring a family member?

Accepted Answer

Of course. You're welcome to bring a support person. If you're bringing a child for their first visit, one parent or guardian is welcome in the operatory.

Question 5

What if I have dental anxiety?

Accepted Answer

Let us know before you arrive. We'll adjust the pace, explain every step, and discuss comfort options — including oral sedation — so the visit feels manageable.

Question 6

Do you accept my insurance?

Accepted Answer

We direct bill to every major Canadian dental insurance provider. Give us your carrier name at booking and we verify your coverage ahead of your visit.

Question 7

What payment methods do you accept?

Accepted Answer

Credit card, debit, cash, and e-transfer. For larger treatment plans we also offer financing options through third-party partners.

Question 8

Will I know the cost before treatment?

Accepted Answer

Yes. We provide a written treatment estimate before any work begins, including what insurance is expected to cover and what you'll owe out-of-pocket.

Question 9

What if my insurance denies a claim?

Accepted Answer

We help you understand the denial reason and, when appropriate, submit an appeal on your behalf. You never have to navigate the paperwork alone.

Question 10

Do you accept the Canadian Dental Care Plan?

Accepted Answer

Yes, we're a participating provider. Once your eligibility is confirmed by Sun Life, we can direct bill covered services.

Question 11

How do I know what CDCP covers?

Accepted Answer

Coverage varies by age group and household income. We verify your benefits ahead of your visit and explain what the plan covers vs what requires out-of-pocket payment.

Question 12

Can I combine CDCP with private insurance?

Accepted Answer

In most cases yes. Private insurance pays first; CDCP covers remaining eligible amounts. We coordinate billing between plans so you pay the minimum.

Question 13

How long do dental implants last?

Accepted Answer

With good hygiene and regular checkups, implants often last 20+ years — many last a lifetime. The crown on top may need replacement sooner than the implant itself.

Question 14

Is implant placement painful?

Accepted Answer

No. Local anesthesia keeps you numb during placement, and most patients report less discomfort afterward than they expected — comparable to a standard extraction.

Question 15

How long does the full process take?

Accepted Answer

Usually 3–6 months from placement to final crown. Bone needs time to fuse with the implant before we load it. Complex cases or grafting extend the timeline.

Question 16

Do you offer cosmetic dentistry?

Accepted Answer

Yes — whitening, veneers, bonding, and more. We walk you through realistic outcomes before committing so expectations match results.

Question 17

Can you handle complex cases in-office?

Accepted Answer

Most of what patients need — from routine cleanings to surgeries and implants — we handle in-office. For specialty cases beyond our scope we coordinate with trusted specialists.

Question 18

Do you offer sedation dentistry?

Accepted Answer

Yes. Oral sedation is available for longer procedures and anxious patients. We review your health history first and walk through what to expect.

Question 19

At what age should my child first visit?

Accepted Answer

Around their first birthday, or within 6 months of their first tooth erupting. Early visits build comfort and catch issues before they become problems.

Question 20

Do you do sealants and fluoride treatments?

Accepted Answer

Yes — both are part of pediatric preventive care. Sealants on molars prevent cavities; fluoride strengthens enamel. We recommend based on individual risk.

Question 21

My teen needs braces — can you help?

Accepted Answer

We offer clear aligners and refer to trusted orthodontists for more complex cases. A consult determines the right path.

Question 22

How do I book an appointment?

Accepted Answer

Online via the Book Appointment button, or call us directly. We confirm within one business day and send a reminder before your visit.

Question 23

What if I need to reschedule?

Accepted Answer

Give us at least 24 hours notice when possible. Same-day cancellations may incur a small fee, but we understand emergencies happen.

Question 24

Do you offer evening or weekend appointments?

Accepted Answer

We have select evening slots on weekdays for working patients. Weekends are reserved for emergencies only.

Question 25

What counts as a dental emergency?

Accepted Answer

Severe pain, swelling, a knocked-out tooth, or uncontrollable bleeding. Call us immediately — we reserve slots daily for emergencies.

Question 26

I lost a crown or filling — what do I do?

Accepted Answer

Keep the piece if you can find it and call us. In the meantime avoid chewing on that side. We'll fit you in as soon as possible.

Question 27

After a procedure, when should I call?

Accepted Answer

Some soreness for a few days is normal. Call if pain worsens after day three, you develop fever, or you notice unusual bleeding or swelling.

Frequently asked questions.
All in one place.

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Frequently asked questions. All in one place.